[GET] The "How to" of customer service, Books
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This book covers the essentials of customer service Chapter one: The importance of customers Chapter two: The effect of good and bad customer service Chapter three – Customer satisfaction and loyalty Chapter four – Attitudes and skills for good customer service Chapter five – Add on selling (up-selling) can be good customer service Chapter six – Engaging with customers Chapter seven – Dealing with complaints and difficult people Chapter eight – Testing your customer service
Additional Information:
| Title | : The “How to” of customer service, |
| Author | : Management Training Australia |
| Item ID | : M5MIBgAAQBAJ |
| Publisher | : Management Training Australia |
| Type | : BOOK |
| Format File | : PDF & EPUB |
| Android/iOS | : Install “Google Play Books” |
| Page Count | : 35 |
| Category | : Business & Economics |
| Published Date | : 2015-01-02 |
| Language | : en |
| Isbn 10 | : |
| Isbn 13 | : |
| Sale Info | : FOR_SALE |
| Price | : 2.64 EUR |
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