[GET] Customer Service Training 101, Quick and Easy Techniques That Get Great Results Books
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Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include “How Do I Measure Up?” self-assessments, and “Doing It Right” examples from the author’s extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Additional Information:
| Title | : Customer Service Training 101, Quick and Easy Techniques That Get Great Results |
| Author | : Renee Evenson |
| Item ID | : HaS6WUwm_jUC |
| Publisher | : AMACOM |
| Type | : BOOK |
| Format File | : PDF & EPUB |
| Android/iOS | : Install “Google Play Books” |
| Page Count | : 240 |
| Category | : Business & Economics |
| Published Date | : 2010-10-06 |
| Language | : en |
| Isbn 10 | : 081441642X |
| Isbn 13 | : 9780814416426 |
| Sale Info | : FOR_SALE |
| Price | : 10.99 EUR |
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